Claims Administrator
Posted 6 hours 40 minutes ago by Cornmarket Group Financial Services Ltd.
Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services - from car, home, health and life insurance, to income protection, retirement planning and beyond.
What is the purpose of this job?The Administrator will provide administrative support to the Group Protection Claims team who are the point of contact for a large, and growing, portfolio of Group Protection members.
The role holder will be a proficient administrator whose daily duties will include but not be limited to
- Scanning, logging, printing and posting daily communications inbound and outbound.
- Performing ad hoc administrative functions as required.
- Responding to general client requests using pre-defined email and letter templates.
The contribution of the administrator has a direct effect on the Claims Team's output and quality of service to Group Protection customers.
Accountabilities- In line with procedures, Service Level Agreements and Key Performance Metrics.
- Process inbound post and emails - collect, sort, log, scan and allocate to the relevant queue.
- Process outbound post - print, scan, envelope and post.
- Respond to certain client requests using pre-defined email and letter templates.
- Complete mail merges for weekly/monthly bulk mailings.
- Complete ad-hoc tasks, as and when required, e.g., requesting and searching archived boxes for documentation.
- Be a team player.
- Contribute to team targets and objectives.
- Participate in team meetings.
- Suggest solutions to any issues that arise.
- Offer help to colleagues where appropriate.
- Comply with risk control and regulatory requirements that are relevant to this role.
- Maintain commercial awareness relevant to this role.
- Attention to detail.
- Good typing skills - accuracy and speed.
- Excellent PC and Microsoft Office skills (Word & Outlook important).
- Communication skills - active listening and verbal reasoning.
- Time management skills - ability to work to tight deadlines and prioritize work in a very busy environment.
- Organised.
- Willingness to learn.
- Flexibility.
- Quality & Customer focused.
- Enthusiastic/Positive attitude towards challenges & changes.
- Positive Team Player.
Cornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.