Claims Adjuster - Cyber and Crisis Management

We are recruiting for a Claims Adjuster on behalf of leading Lloyd's Syndicate

Reporting to the Specialty Claims Manager, the Claims Adjuster will be responsible for managing all aspects of the claims adjudication process, providing management and clients with an efficient and effective claims service.

Key Responsibilities

• Receiving and acting upon first notifications and updates, determining coverage and acting within an agreed claims handling authority.
• Agreeing valid claims.
• Establishing and maintaining reserves.
• Carrying out negotiations with brokers, face to face when required.
• Handling claims electronically predominately via market systems and DOCOsoft.
• Managing third party experts.
• Representing the Company at market meetings.
• Attending client meetings.
• Notifying and reporting claims notifications to underwriters and senior management.
• Handling litigated cases in relevant jurisdictions.
• Completing statics, SDRs, diary and other ancillary tasks to a high standard.

Key Requirements

• Proven experience handling claims through the standard claims process.
• Experience managing claims in multiple jurisdictions.
• Ability to handle direct and facultative reinsurance claims in the classes of Cyber and Crisis Management (Product Recall).
• Understanding of the London Market regulatory environment.
• Knowledge of market claims systems, e.g., ECF2, DOCOsoft would be advantageous.
• Strong relationship building skills, both internally and externally.
• Ability to identify and understand trends.

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