Civil Enforcement Officer (Multi Role)

The following content displays a map of the jobs location - The Guildhall, High Street, Worcester

We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officers (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.

About the Role

As a multi-role CEO, you will work across Worcester's vibrant city centre and neighbourhoods, supporting the effective enforcement of:

• Parking regulations (on-street and off-street)
• Public space management and a conduit to the neighbourhoods service area.
• Supporting community safety initiatives and local events

You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.

What You'll Be Doing:

• Patrolling designated areas, identifying and addressing contraventions
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
• Providing clear, courteous advice and guidance to members of the public
• Supporting operational priorities, including city centre cleansing and enforcement initiatives
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes

What We're Looking For:

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations
• Strong customer service ethos, able to balance enforcement with education
• Practical, resilient, and proactive mindset - able to work independently and as part of a wider team
• Ability to handle challenging conversations with professionalism and integrity
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
• A commitment to upholding Worcester City Council's values and delivering services that make a positive difference

What We Offer:

• Comprehensive training and professional development opportunities
• Uniform and equipment provided (including body-worn camera and radio)
• Pension scheme and employee benefits package
• Supportive , inclusive , and forward-thinking service culture
• Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester's public realm

For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at .