Civil Enforcement Officer - Colchester City Council (Interim)

Civil Enforcement Officer - Colchester City Council

Location: Harlow, Essex

Salary: Up to £15.97 per hour

Job Type: Interim

Expires: 01/05/2026

Job Description

Colchester, Essex

Responsibilities

• Recognise the importance of supporting colleagues and the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
• Patrol and enforce on street and off street parking areas across the Partnership to provide an efficient and effective service.
• Issue Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders ensuring legal requirements are maintained.
• Appear at adjudication hearings and courts as required.
• Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
• Maintain equipment provided in good working order.
• Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.
• Respond to internal and external communication formats as required.
• Ensure all corporate policies are followed to ensure consistent service provision.
• Comply with data protection policies and procedures to handle personal data safely and securely.

Qualifications (Essential)

• Numerate and Literate
• Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances
• Full, Clean UK Diving Licence (Manual)

Qualifications (Desirable)

• Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford)
• Parking regulations in accordance with the Highway Code
• Knowledge of the Traffic Management Act 2004
• Previous knowledge of issuing Penalty Charge Notices
• Working in close cooperation with the police, PCSOs, Neighbourhood Wardens
• North Essex Parking Partnerships policy on parking enforcement

Skills

• Understanding of Health and Safety
• Knowledge of the appropriate Area
• Integrity
• Be able to inspire and motivate others; Organisational awareness
• Be able to build and use relationships inside and outside the Organisation
• Demonstrate cultural awareness
• Be confident with an ability to use own initiative and discretion
• Tactful and diplomatic
• Be able to deal effectively with people and placate irate members of public
• Educate members of the public about various parking restrictions
• Essential ICT skills including the use of email, communication platforms and mobile phone applications
• Ability to operate a handheld device/camera in the issuing of PCNs
• Be methodical and organised
• Attention to detail and accuracy
• Understanding of the principles of data protection legislation and putting these into practice.

Requirements of the Role

• Work flexibly as appropriate
• Work on a rota basis
• Able to work independently as well as part of a team
• To be physically fit enough to walk more than 10 miles per day
• Provide own footwear and black trousers (not denim)
• Have Full UK Manual Diving Licence

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email

Company: Essex County Council