Child Safety Team Lead, EMEA - Trust & Safety

Child Safety Team Lead, EMEA - Trust & Safety

Location: Dublin

Employment Type: Regular

Job Code: A250111

Job Information

Content includes images, video, and text related to everyday life and may involve bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals. This role is exposed to potentially harmful content on a daily basis.

Responsibilities

• Lead a team of Child Safety Operations Specialists, ensuring daily operational effectiveness, setting team goals and overseeing professional development.
• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time critical escalations.
• Execute instant decision making while analyzing factors such as imminence of danger, sensitivities, and graphic content, coordinating with internal and external partners, including law enforcement, to ensure user safety.
• Operate within a work environment that handles sensitive content involving child sexual abuse and exploitation, as well as other offensive or disturbing material.
• Lead escalations or urgent law enforcement requests and liaise with Product, Policy, Communications, and Legal teams as needed.
• Identify problems across organizations, create proactive programs and processes, and establish regular reporting to stakeholders on progress, findings, and recommendations.
• Manage multiple interdependent projects of moderate to high complexity, working cross functionally to coordinate and align objectives and key results.
• Enhance operational workflows through process improvements and automation opportunities, driving innovation in policy implementation best practices.

Qualifications

• 5+ years of experience in operations management, relationship building, and cross functional teamwork, with at least 2 years of leadership in an investigative or Trust & Safety team.
• Experience reviewing or being exposed to sensitive and potentially harmful content involving minors, including child sexual abuse and exploitation, within removal flows and escalation management.
• Experience managing end to end projects and driving collaboration across multiple stakeholders.
• Strong analytical, risk assessment, troubleshooting, and problem solving skills.
• Proven ability to lead, multi task, and respond quickly in complex environments without compromising quality.
• Passion for protecting children and experience working on Trust & Safety or related online abuse issues.
• Availability to work weekends on a rotational basis.

Preferred Qualifications

• Experience in crisis management, government agencies, or law enforcement.
• Knowledge of child safety policies or legislation.
• Experience with social media, analytical tools, and open source investigation.
• Strong verbal and written communication skills, adapting style for different stakeholders, including cross functional teams and law enforcement partners.