Chief of Digital Customer Journeys

A prominent housing organization in West Yorkshire seeks a Head of Customer Digital Enablement to lead transformative digital strategies for customer services. This role requires expertise in user-centered design, performance analytics, and digital inclusion standards. Key responsibilities include improving self-serve customer journeys, overseeing the Customer App and Knowledge Platform, and championing accessibility across services. An attractive salary of £75,000-£78,000 is offered along with comprehensive benefits. Closing date for applications is January 4, 2026.