Chief Customer Experience & Transformation Officer

JT Global Enterprise is seeking a Head of Customer Transformation and Experience to lead the strategic transformation of customer journeys. This pivotal role involves integrating operations and leveraging technology to create a seamless, customer-centric experience.

Responsibilities include shaping customer experience strategies, leading transformation programmes, and fostering collaboration across teams. The ideal candidate will possess proven leadership experience, strong commercial acumen, and exceptional problem-solving skills in a complex service environment.

The role offers benefits such as 28 days holiday, health insurance, and opportunities for professional development.