Chief Commercial Officer

Overview

Chief Commercial Officer

Location: Flexible (Regular travel to Birmingham and Sheffield)

Package: Competitive salary commensurate with the role, plus equity

About Harper James

Harper James is a full-service commercial law firm built to serve the UK's most ambitious SMEs. Since launching in 2014, we've grown to a 140+ strong team and have supported over 6,500 clients nationwide.

Our unique subscription-based model redefines how businesses access legal advice - flexible, transparent, and powered by our proprietary technology platform, Core.

With the backing of Lloyds Development Capital (LDC), we're entering an exciting new phase of rapid growth:

• Scaling nationally and investing heavily in innovation
• Continuing to challenge what a modern law firm can be
• Working as a no-ego team driven by performance, collaboration and progress.

Role Overview

We're seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.

As CCO, you will:

• Unite and lead sales, account management and marketing into a single, powerful commercial strategy
• Drive ambitious revenue and EBITDA growth
• Play a key role in shaping the firm's future - with equity on offer for the right candidate.

Key Responsibilities

Commercial Strategy & Leadership

• Develop and execute an integrated commercial strategy across sales, account management and marketing
• Align plans with company growth objectives and continuously refine them to maximise revenue and profitability
• Drive innovation through creative and data-led approaches

Performance Management

• Define and own KPIs for all commercial functions
• Implement scalable processes and automation to systemise delivery
• Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback

Continuous Improvement & Growth Initiatives

• Monitor market trends and emerging opportunities
• Experiment with new channels, approaches and structures
• Challenge and evolve commercial processes to ensure they're fit for the future

Strategic Planning & Recurring Revenue

• Build multi-year revenue and market expansion plans
• Strengthen and grow our subscription and recurring revenue models
• Influence product and service development to achieve long-term goals

Executive Collaboration

• Act as a key member of the Board and executive team
• Partner with the CEO and C-suite colleagues on overall company direction
• Provide commercial insight and report on performance at board level

Qualifications & Experience

Proven Commercial Leader

• 10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director)
• Strong track record of driving revenue growth and profitability in scaling businesses

Sales & Account Management Expertise

• Deep understanding of outbound and inbound sales engines
• Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn

• Experience building and scaling sales teams, implementing dashboards, and driving performance cultures

Marketing & Brand Strategy Acumen

• Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale
• Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high-quality lead generation

Data-Driven & KPI-Focused

• Target-driven approach, using metrics and insights to shape strategy
• Skilled in defining, tracking and acting on commercial KPIs

Leadership & Communication

• Inspiring and clear communicator with the ability to influence at all levels
• Confident presenting to boards, investors and clients

Board-Level Experience

• Experience operating at board or executive level
• Strong understanding of governance, strategy and investor relations