Chief Commercial Officer - Freight

The CCO Freight is a member of the P&O Executive Leadership Team reporting directly to the CEO. In this role you will be directly accountable for the freight products/services delivered to customers across all routes in P&O Ferries, with the object of developing a robust pricing & revenue management approach, gaining market share, strengthening value-add services and ultimately maximizing both revenue & profit growth. In addition, as a member of the POF Executive team you will share collective accountability for the delivery of the P&O Ferries Safety, Revenue, Profit, Cash, Customer Service & employee engagement targets.

KEY ACCOUNTABILITIES

• Lead the development and delivery of the pricing and revenue management strategy for the Freight business with a clear purpose of driving revenue and margin growth.
• In collaboration with the Director of Port Operations, the Fleet Director and the Chief Commercial Officer - Passenger, develop capacity management strategies to optimise cross-business profitability.
• Maintain and develop key customer and supplier relationships.
• Lead (as SRO) the Freight-focussed transformation projects within the P&O Ferries transformation programme and work in collaboration with the Chief Financial Officer and the Chief Transformation Officer to develop and bring to fruition the strategic commercial projects within the freight sector
• Develop the Freight Sales Team capability ensuring there is clear data-driven segmentation of customers, prioritisation of high-value freight customers and standard processes for to embed key account management.
• Recruit, develop, coach and retain a team to the highest levels of talent and ensure that the team is equipped with the right skills, knowledge and tools to support revenue and margin growth
• Redesign the sales coverage model and internalise agent review
• Establish a structured customer engagement programme to drive new business
• Develop and launch a standardized catalogue of freight value-added services (VAS) such as custom clearance, compliance handling, storage solutions, etc
• Partner with the Director of Port Operations to ensure that Freight VAS can be delivered at a local operational level to the required service standards
• Contribute to the development, agreement, and implementation of the overall Company's business strategies and plans.
• Ensure compliance with Company policy, all relevant domestic, European, and international legislation and statutory requirements on Health and Safety matters. Further ensure the safety of the public, customers, staff and contractors is paramount.
• Carry out such other duties as are consistent with the role, skills and individual capabilities as may, from time to time, be required by the company

SKILLS, KNOWLEDGE & EXPERIENCE:

• A strong track record of P&L delivery within the freight/logistics sector including evidence of driving growth in sustainable revenue and profitability
• Commercially astute and able to evidence development of effective long-term commercial strategies
• Excellent customer relationship skills in complex B2B environments
• An effective collaborator at executive level, demonstrating a capability to co-operate to deliver broader business goals even at the expense of narrower segment outcomes
• A European (International) operator, capable of working effectively in diverse business and commercial cultures
• Proven experience of transforming commercial teams and capabilities at pace, with energy and drive
• A powerful team leader, experienced at driving high performance and building highly talented, multi-national / multi-cultural teams
• An ethical leader who leads by example and personally exhibits the business's stated leadership behaviours
• Ambitious and keen to develop career within a large group company environment

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

• Job Identification 21645
• Job Category Business Leadership
• Locations Unit 6, Albion House, Woking, GU21 6BG, GB