Charity Retail Manager

Salary: £27,000 per annum (with a review after 6 months)

Hours: 40 hour week (5 days per week including Saturdays- day off in week

Full time permanent role

Based Surbiton area

Fantastic opportunity to lead a Charity Shop based in the Surbiton area, ensuring income and gift aid targets are met. Previous experience in a similar role is essential.

Key Responsibilities:

• Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies.
• Control cash flow and process financial donations accurately
• Maintain social media presence to boost income
• Support budget setting and gift aid procedures
• Recruitment, training, and performance reviews for staff and volunteers
• Provide professional customer service and promote charity events
• Accept donations courteously
• Ensure compliance with trading standards and maintain accurate records
• Oversee equipment maintenance and repairs
• Manage shop security, including key holder responsibilities and CCTV usage
• Implement Health & Safety policy and ensure compliance

Person Specification

• Previous retail experience at management /supervisory level is essential
• Experience in the Charity sector beneficial
• Excelling communication skills
• Patient and hand on
• Experience of dealing with vulnerable people is beneficial
• Effective staff and volunteer management
• Cash handling experience