Channel Team Lead - EDSP, CTL EDSP
Posted 2 days 15 hours ago by Amazon
At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need talented, bright, and self-driven people. Amazon is seeking Team Leads for our transportation team. Amazon is one of the most recognizable brands globally, distributing millions of products annually to our loyal customers.
We're seeking a Channel Team Lead for our Delivery Center. In this role, you will be responsible for IHS operations at our DCs & EDS management and support the DC manager in performance management and operational planning to meet defined goals.
Title: Channel Team Lead Location: Kerala Essential Functions- Account Identification & Acquisition: Market mapping and identifying potential retail stores for time-bound acquisition, induction, and onboarding of new accounts (I.H.S stores) in the assigned territory.
- Account Management: Managing and growing the business of channel partners/stores with Amazon. Building and executing strategic account plans to capitalize on key business opportunities.
- Field Visits: Visiting targeted stores regularly.
- Training: Delivering training and coaching on Amazon processes, products, operating models, and SOPs.
- Network Enablement: Working on the ground to support new product launches and collaborating with operations and other teams.
- Reporting: Maintaining routine reports on store performance, business metrics, and overall network health, with recommendations and action plans based on data.
- Team Management: Building and managing a multi-layer team, coaching, mentoring, and driving performance.
- Relationship Management: Setting expectations, providing clear communication, and managing relationships with stores for mutual growth.
- Operational Improvement: Working with stores/channel partners to enhance operational aspects and delivery experience.
- Engagement & Retention: Increasing account engagement to improve business and retention.
- Performance Driving: Achieving goals related to volume, FTR, and other key metrics.
- Operational Escalations: Handling day-to-day escalations and being available for round-the-clock issue management.
- Stakeholder Management: Managing internal and external stakeholders.
- Support Operations: Assisting station operations and customer deliveries as needed.
- Strong leadership and people management skills.
- Ability to work under pressure and in ambiguous situations.
- Excellent communication skills, with the ability to convey objectives clearly and listen effectively.
- Customer service orientation, focusing on understanding and meeting customer needs.
- High ownership and accountability for delivering solutions that meet customer expectations.
- Analytical skills to interpret data and assess risks and benefits.
- Bachelor's Degree or MBA.
- Preferably from a Sales or Telecom background.
- Proficiency in Excel and communication skills.
- Operational and people management skills.
Working effectively in ambiguous situations, communicating clearly, engaging with teams, and ensuring customer-centric service delivery.
Qualifications BASIC QUALIFICATIONS- 1+ years of sales experience
- Bachelor's degree
PREFERRED QUALIFICATIONS- 2+ years of sales experience