Channel Account Manager New London, England, United Kingdom

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication-while growing their careers in a culture where curiosity, creativity, and accountability thrive.

We're officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place to Work USA

About the opportunity Position Overview

We're seeking a results-driven Channel Account Manager to support the growth of our partner network within an assigned region or territory.

This role is centred on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience.

Channel Account Managers work closely with Account Executives to progress and close partner-sourced opportunities. CAMs qualify and develop partner sourced deals, then work with AEs to progress and close them, ensuring partners are enabled and supported throughout.

CAMs also fully own and close all Expansion ARR, serving as key drivers of customer growth within the partner ecosystem.

Key Responsibilities Partner Success & Relationship Management

• Own day-to-day relationships across your partner portfolio.
• Drive partner onboarding, enablement, certification, and NFR activation.
• Lead partner business reviews and performance check-ins.
• Improve partner productivity and drive adoption of PRM tools.

Expansion ARR Ownership (50% of Variable Compensation)

• Fully own and close Expansion ARR (seat expansions, upgrades, overages) across your partner portfolio, with specific rules by segment (e.g. Global/Regional VARs vs MSPs)
• Meet expansion ARR targets by region/segment.

New Partner-Sourced ARR Influence (50% of Variable Compensation)

• Register and qualify all partner-sourced opportunities.
• Provide partners with guidance to progress active deals.
• Work with our AE team to close new partner-sourced opportunities.
• Manage partneraccountsupportand operational needs to ensuretimelyresolution of all inquiries and requests.
• Maintainhigh standardsof responsiveness and quality by meeting SLA targets, including first response within 4 business hours and resolution within 48 hours.
• Proactivelymonitorand address partner issues to prevent aging cases, ensuring case hygieneremainsabove 95%.
• Deliver a consistently positive partner experience, reflected in partner CSAT scores of 90% .

Partner Experience & Performance KPIs

• Drive initiatives to improve partner engagement, satisfaction, and overall experience across your portfolio.
• Lead partner onboarding and activation programs, ensuring partners are effectively trained and actively engaged within 30 days.
• Promote and support adoption of PRM tools and resources, encouraging regular and meaningful usage by partners.
• Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.
• Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).

Compensation Structure 60/40 base-to-variable split

Variable Compensation (40% of total compensation):

• 50% = New ARR Influence
• 50% = Expansion ARR

Pipeline creation and coverage are KPIs, but only closed won partner-sourced ARR and expansion ARR drive commission.

Qualifications

• 5+ years in Partner Management, SaaS Account Management, or Customer Success
• Experience working with channel ecosystems (VARs, MSPs, distributorsandmsftmarketplace)
• Strong operational discipline and SLA management capability
• Excellent communication, enablement, and relationship-building skills

At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.

Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond.

At Exclaimer, inclusion is more than a policy - it's part of who we are.

We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via to let us know.

We want everyone to feel comfortable and supported throughout the recruitment process. If you'd like to discuss any reasonable adjustments, please don't hesitate to get in touch with our team via .

While most of our first-stage interviews are held via video conference, we encourage in-person meetings for hybrid or on-site roles. This gives you a chance to see where you'd be working and meet the team.

Rest assured, anything you choose to share with us will be treated confidentially and with respect. It will not influence our hiring decisions in any way. Our goal is to ensure a fair, accessible, and equitable recruitment experience for all.