Change Manager, IAM

• Lead organisational change management for the SailPoint Identity Security Cloud (ISC) implementation
• Develop and execute the change strategy aligned to programme milestones and deployment phases
• Conduct change impact assessments and define business readiness criteria across regions, functions, and user groups
• Drive stakeholder engagement across Security, IT, HR, Compliance, Retail Operations, and business teams
• Develop and deliver targeted communications, including executive updates, deployment messaging, and FAQs
• Plan and coordinate training and enablement activities, including role-based training, eLearning, user guides, and train-the-trainer
• Support cutover, go-live readiness, and post-go-live hypercare
• Identify and manage adoption risks, resistance, and business concerns, implementing mitigation strategies
• Monitor adoption, training completion, and readiness KPIs, providing regular reporting and insights
• Ensure smooth adoption of IAM processes including access governance, certification, and compliance controls with minimal business disruption
• Contribute to programme governance, including RAID, status reporting, and stakeholder updates

Requirements

• Undergraduate Degree or equivalent work experience
• Additional certification in Change Management, such as APMG or Prosci/ADKAR, is desirable
• Related post-graduate qualification is desirable
• Creativity in designing and delivering engaging change management materials and interventions across technical IAM programmes
• Excellent client-facing skills, including senior stakeholder engagement across security, IT, and business leadership
• People management skills enabling learning, mentoring, and capability development within change and project teams
• Strong stakeholder engagement and influencing skills across cross-functional and global teams
• Teamwork and emotional intelligence
• Good self-management
• Innovative approach to translating complex IAM concepts into clear, business-friendly messaging
• 5+ years' experience in Change Management or Transformation roles
• Experience delivering change across multiple projects or a medium-sized programme
• Experience delivering change management on an IAM implementation using SailPoint or other IAM tools
• Knowledge of multi-factor authentication (MFA) and single sign-on (SSO) rollouts is favourable
• Strong understanding of access governance, certification, compliance, and identity lifecycle processes
• Experience across the full project lifecycle, from concept to deployment and hypercare
• Experience applying structured problem-solving methodologies
• High proficiency in MS Excel, PowerPoint, and Word
• Familiarity with project management tools and reporting frameworks
• Ability to operate within complex, global environments with multiple stakeholder groups

Core Competencies

Demonstrates expertise in Change Management and Transformation, with a strong focus on stakeholder engagement, communication, and training within IAM implementations. Proficient in managing adoption risks and ensuring compliance with access governance and identity lifecycle processes.

Highest-signal resume keywords

• Change Management Certification
• Stakeholder Engagement
• IAM Implementation Experience
• Access Governance Knowledge
• Training and Enablement Coordination

ATS Optimization Keywords Hard Skills

• Change Management
• Stakeholder Engagement
• Access Governance
• Identity Lifecycle Processes
• Problem-Solving Methodologies
• Training Development
• Communication Strategy
• Project Lifecycle Management
• IAM Tools Experience
• KPI Monitoring

Soft Skills

• Client-Facing Skills
• People Management
• Teamwork
• Emotional Intelligence
• Self-Management

Certifications & Qualifications

• Change Management Certification
• APMG Certification
• Prosci/ADKAR Certification

Industry Keywords

• Identity Security Cloud
• Multi-Factor Authentication
• Single Sign-On
• Governance
• Compliance Controls

Tools & Technologies

• MS Excel
• MS PowerPoint
• MS Word
• Project Management Tools