Change Manager - HR Transformation, SuccessFactors

Job Description

Responsibilities

• Lead organisational change management for the SuccessFactors HRIS implementation
• Develop and execute the change strategy aligned to programme milestones and deployment phases
• Conduct change impact assessments and define business readiness criteria across regions, functions, and user groups
• Drive stakeholder engagement across HR, IT, Payroll, Finance, Compliance, and business leadership teams
• Develop and deliver targeted communications, including executive briefings, deployment updates, and FAQs
• Design and deliver training and enablement programmes, including: Role-based training eLearning modules User guides and job aids Train-the-trainer sessions
• Support cutover, go-live readiness, and post-go-live hypercare
• Identify and manage adoption risks, resistance, and business concerns, implementing mitigation strategies
• Monitor adoption, training completion, and readiness KPIs, providing regular reporting and insights
• Ensure smooth adoption of HR processes, including: Employee lifecycle management Performance and talent processes Payroll integrations Data governance and compliance
• Contribute to programme governance, including RAID logs, status reporting, and stakeholder updates

Qualifications

• Undergraduate Degree or equivalent work experience
• Desirable: Additional certification in Change Management (e.g. APMG, Prosci/ADKAR)
• Related Post-graduate qualification
• 5+ years' experience in Change Management, HR Transformation, or HRIS programmes
• Proven experience supporting SuccessFactors or similar HR system implementations (e.g. Workday, Oracle HCM)
• Experience delivering change across multiple projects or medium-to-large programmes
• Strong understanding of HR processes, including core HR, talent, performance, and employee lifecycle
• Experience across the full project lifecycle (design through deployment and hypercare)