Change Manager - DMLP

Change Manager - DMLP

We are looking for a hands-on Change Manager to support the execution of change initiatives across the Data and Machine Learning organization. This role will report to the Data & ML PMO and will own the planning and execution of change and communications strategies that support data and AI-related efforts across the business.

The role spans developing strategic narratives, driving awareness, and facilitating alignment across a wide range of stakeholders from technical teams to business users. You'll play a key role in ensuring that our Data & Machine Learning initiatives are well understood, adopted, and continuously improved across the organization.

Organizational Context:

The Data & Machine Learning organization consists of two key functions:

• Data & AI Governance (DAIG): Focused on policies, standards, processes, and technologies to enable secure, trusted, and accessible data for compliant data-driven decision making and AI innovation.

• Data & ML Platform (DMLP): Builds the internal platforms that power critical business processes and enable confident, feature-driven, governed, and user-friendly data usage across departments.

Key Responsibilities:

Change Strategy

• Own the development of strategic change plans across initiatives that impact culture, behavior, processes, technology, data, tooling, and policy.

• Shape and align leadership messaging around the rationale for change.

• Influence implementation strategies beyond the formal change scope to ensure holistic outcomes.

Planning & Execution

• Develop and execute detailed change and communication plans that serve multiple, complex audience groups.

• Create and maintain stakeholder maps and engagement strategies for all impacted functions.

• Track success through defined KPIs and metrics; adjust plans based on feedback and business outcomes.

• Coordinate communication across departments, ensuring updates about new features, changes, and releases are timely and aligned.

Audience Engagement

• Customize communication approaches based on stakeholder needs and engagement levels.

• Build and maintain a strong network of trust across technical and business functions.

• Demonstrate empathy and ask the right questions to uncover underlying concerns or resistance.

Storytelling & Communication

• Create compelling content that simplifies complex technical and strategic information.

• Collaborate with content, design, and communication specialists to produce engaging narratives.

• Coach leaders and influencers to deliver effective and inspiring change communication.

Enablement & Awareness

• Lead awareness campaigns across internal platforms (Slack, Workplace, etc.) to promote adoption of platform features and ways of working.

• Own the transition from migration-specific knowledge to a business-as-usual knowledge base, tailored to various user personas (engineers, data scientists, product managers, etc.).

• Plan and execute communications to raise awareness of documentation, training, and platform updates.

Problem Solving & Risk Management

• Decompose complex problems into clear, actionable solutions.

• Proactively raise risks and recommend options for mitigation.

• Identify and manage interdependencies across multiple initiatives and programs.

Requirements:

Education & Experience

• Bachelor's degree or equivalent experience.

• 5+ years of experience in leading change or internal communications programs in a complex, global environment.

• Strong background working with technical teams and translating complex concepts into user-focused communications.

Skills

• Exceptional writing, editing, and storytelling skills?ideally with a journalistic approach.

• Demonstrated ability to build and execute end-to-end change strategies and communications campaigns.

• Strong project management skills, with the ability to manage multiple priorities and stakeholders simultaneously.

• Influencing and relationship-building skills across all levels of an organization.

• Ability to coach and enable leaders to be effective communicators.

• Confident facilitation skills in both physical and virtual settings.

• Experienced in managing internal channels and social platforms.

• Strong understanding of channel analytics, campaign evaluation, and qualitative/quantitative feedback mechanisms.

Please send your CV or call Toni to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.