Change Lead Director - Onboarding

We have an excellent opportunity for a Change Lead Director - Onboarding to join our HR team. This is a permanent role can be based in Glasgow, Northampton or London.

About the Role

• A key leadership role championing the users and customers of HR products and services, focusing on driving improvement in experience, effectiveness, efficiency and control.
• Working with CoE heads, technology teams and stakeholders inside and outside of HR to deliver value through agile delivery teams.
• Leading the ongoing drive to transform colleague and people leader experiences, championing their needs and a collaborative, data led way of working throughout the delivery of HR Journeys.
• Discovery - Research to understand client needs, preferences, and pain points related to banking products and services. Applying a holistic end to end lens to a client journey for identification of areas for improvement and enhancement of the overall client experience. Collection and analysis of data obtained through various channels such as surveys, focus groups, and client support interactions, and evaluate the effectiveness of client experience initiatives to support the identify areas for improvement in customer experience. Analysis of the competitive landscape to identify industry trends and best practices in customer experience and incorporate them into the bank's product offerings.
• Design - Collaboration with cross-functional teams, including UX/UI designers and departments such as marketing, operations and technology, to seamlessly enhance the client experience and evolve the banks products and services utilising customer insights.
• Delivery - Development and implementation of client-centric strategies, initiatives and metrics that enhance the overall clientr experience, drive loyalty and track improvements overtime.
• Embed - Driven to ensure we achieve Consistently Excellent results, evolving practices, to ensure Barclays colleagues and leaders have a market leading Onboarding experience, that gives us competitive edge, ahead of our talent competitors.

Purpose of the role

This role is accountable for delivering a World Class Onboarding Experience - that is Efficient and Effective (with the right controls) - for thousands of colleagues (all worker types) that join Barclays and moving internally, across the world, every year. The successful, transformational leader is driven, determined, creative, innovative, and always puts the Barclays colleague/leader, at the heart of design, delivery and embedding market leading solutions. You will set the strategy and deliver successive multi-year plans, to achieve a consistently excellent Onboarding experience for all of our colleagues globally, constantly innovating, to ensure we lead the market in this space.

Accountabilities

• Execution of research to understand client needs, preferences, and pain points related to banking products and services.
• Applying a holistic end to end lens to a client journey for identification of areas for improvement and enhancement of the overall client experience.
• Collaboration with cross-functional teams, including UX/UI designers and departments such as marketing, operations and technology, to seamlessly enhance the client experience and evolve the banks products and services utilising customer insights.
• Collection and analysis of data obtained through various channels such as surveys, focus groups, and client support interactions, and evaluate the effectiveness of client experience initiatives to support the identify areas for improvement in customer experience.
• Development and implementation of client-centric strategies, initiatives and metrics that enhance the overall clientr experience, drive loyalty and track improvements overtime.
• Analysis of the competitive landscape to identify industry trends and best practices in customer experience and incorporate them into the bank's product offerings.

Director Expectations

• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.