Centre Services & Customer Experience Lead

Posted 1 hour 1 minute ago by Orega

Permanent
Full Time
Other
Staffordshire, Birmingham, United Kingdom, B19 1
Job Description

Orega is seeking an Assistant Customer Services Manager to lead the centre's customer service operations, support the CSM and CSR teams, and drive renewals and invoicing processes. You will oversee daily tasks, supervise staff, and ensure facilities meet high standards while delivering a seamless client experience.

The role involves coordinating moves, managing inquiries, and enforcing health & safety policies, with a focus on upselling opportunities and professional administration.