CCaaS Solutions Architect - Pre-Sales & CX Innovation

Capgemini is seeking an experienced CCaaS Solution Architect to lead pre-sales and design end-to-end CX solutions for public and private sector clients. You will own solution responses, validate architectures, and ensure security and performance across NiCE CXone and other CCaaS platforms.

The role involves executive presentations and guiding teams through implementation and handover. You will work within Capgemini's inclusive culture, collaborating with cross-functional stakeholders and driving