CCaaS Project Lead: Transformations & Delivery

Hamilton Barnes Associates Limited is seeking an experienced Project Manager to lead end-to-end CCaaS technology projects, including implementations, migrations, upgrades and transformations. You will own project scope, budgets, risks and stakeholder relationships across multiple concurrent engagements.

The role requires strong technical knowledge of contact centre solutions (ACD, IVR, SIP, WEM, reporting) and proven experience in budgets and financial performance.