CCaaS & AI Platform Architect - Manager

A leading professional services firm is seeking a Customer Experience & Contact Platform Architect - Manager to lead transformation programs using CCaaS and AI solutions across multiple industries. The successful candidate will design and oversee the integration of customer platforms, mentor teams, and enhance customer journeys. Strong experience with platforms such as Amazon Connect and Genesys is required. The role offers flexibility with time spent onsite with clients and a comprehensive benefits package.