Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club

Job introduction

This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater.

What you'll do

• Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service
• Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment
• Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards
• Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas
• Monitor staff performance during service and provide on-the-spot guidance and support where needed
• Handle guest enquiries, requests, and complaints professionally and promptly
• Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service
• Manage tills and payment procedures to ensure accuracy and security
• Monitor stock levels, report shortages, and support stock rotation and replenishment
• Liaise with cellar and hospitality room teams to ensure seamless service delivery
• Maintain high standards of cleanliness, hygiene, and organisation across all bar areas
• Ensure all health & safety, food safety, and stadium operational procedures are followed
• Support queue management and service flow during peak periods to maximise efficiency
• Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment
• Support training and onboarding of casual bar staff where required

What you'll bring

• Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments
• Strong leadership skills with the ability to motivate and coordinate casual staff under pressure
• Excellent knowledge of bar operations, including stock control, tills, and service standards
• Confident decision-maker who remains calm and effective in fast-paced, high-volume matchday settings
• Strong customer service skills with the ability to handle VIP and hospitality guests professionally
• Good understanding of licensing laws, including Challenge 25 and responsible alcohol service
• Highly organised with the ability to manage multiple priorities at once
• Strong communication skills with the ability to liaise across hospitality, cellar, and operations teams
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
• Hands on and proactive approach, willing to support bar service during peak periods
• High attention to detail with a focus on service quality, cleanliness, and operational efficiency
• Experience managing cash reconciliation and basic end shift reporting
• Ability to train, guide, and support casual bar staff to maintain consistent standards
• Calm, professional, and solutions-focused when dealing with service issues or customer concerns