(Casual) Hospitality & Premium Area Supervisor & Manager

(Casual) Hospitality & Premium Area Supervisor & Manager

Department: Hospitality

Employment Type: Flexible

Location: Etihad Campus

Compensation: £13.90 - £18.00 / hour

Description

You'll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it's managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures - your focus will be on delivering excellence and building a motivated, service driven team.

Day to Day Key Responsibilities

• Team Culture & Leadership - Build a supportive, high-performing team environment with strong collaboration.
• Team Development - Identify and nurture talent to help team members grow.
• Performance Management - Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations - Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience - Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance - Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close - Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management - Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance - Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
• Technical and Emotional Skills - A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.

Qualifications & Skills Experience & Skills

• Proven experience leading and developing high performing teams in a hospitality environment (restaurants & bars).
• Strong understanding of bar operations, licensing, and health & safety compliance.
• Confident handling guest feedback and resolving issues calmly and professionally.
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date.

Leadership & Communication

• Leads by example with a positive, hands on approach.
• Clear, confident communicator - with both team and guests.
• Comfortable giving constructive feedback and holding others accountable.

Mindset & Attitude

• Calm under pressure, solutions focused, and adaptable.
• Passionate about delivering great guest experiences.
• Takes ownership and sees things through to the finish.
• Detail oriented, especially around standards, cleanliness, and compliance.

Desirable (but not essential)

• Personal licence holder.
• Experience with events or high volume venues.

Benefits

• Complimentary Meals During Shifts - Enjoy free or subsidized meals while you work.
• Company Pension Scheme - Secure your future with our competitive pension plan.
• Flexible Scheduling - Work shifts that fit your lifestyle and commitments.
• Partial Uniform Provided - We supply your work attire for convenience and professionalism.
• Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.