Caseworker

FUNDING CONFIRMATIO EXPECTED 1st OCTOBER 2025

Location - Richmond. Hybrid role up to two days per week can be wworking from home. At least three days per week on site.

Reporting to Co-Heads of Casework

Hours - 35 hours per week Monday to Friday

The post holder would be responsible for:

Providing specialist advice and advocacy service to the homeless guests of our services, which include Partner Day Centres and Night Shelters throughout the winter season.

Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.

Attending appointments with guest occassionally when needed

Referring and signposting guests to accommodation providers, health service and other relevant internal and external support services, as necessary.

Maintaining good communication with the Managers of our partnered Drop In Centres, Glass Door colleagues and local statutory and non-statutory services.

Attending meetings with the Casework team, external service providers and partner organisations when required.

Collating statistics and outcome measurements of the casework servicce for both internal and external use.

Maintaining a well organised and easily accessible administration system for the casework programme in line with relevant legislation (eg GDPR)

Managing a small casework budget

Undertaking any other duties as required by the charity.

Person Specification

Essential:

At least one years experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups

Empathic attitude to homeless and vulnerably housed people

Up to date knowledge of the welfare issues and legislation affecting homeless people

Knowledge of relevant support services available to homeless people, particularly in West London

Confident approach to and experience of, dealing with challenging behaviour

Ability to maintain good relationships with colleagues and external service providers

Highly organised with strong time management skills

Ability to keep clear and up to date case records

Experience and competent in MS Office packages

Ability to work independently and take the initiative to make important decisions.

Flexible and supportive team member with excellent communication skills

Ability to adhere to and implement Health & Safety, HR and operational policies

Understanding of and commitment to Equal Opportunities

For night shelter caseworkers, willingness to work a minimumof one evening per week

This post will require an enhanced DBS check prior and during employment.

Desirable

Ability to speak Polish, Romanian or other Eastern European languages
Experience of working alongside volunteers

Other
Ability to work flexibly and at various sites, as required
Eligibility to work in the UK
To be able to adhere and work within Glass Door s safeguarding policy and procedures
To participate in meetings, supervision meetings and in any trainings as required
To be responsible for own s professional development