Caseworker - Firearms Licensing Unit

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Caseworker - Firearms Licensing Unit

Fixed term 12 months

Full Time

Leek Wootton

Those on the redeployment register will be given prior consideration.

The main purpose of the role is to provide a case management and file building function in relation to issue of firearm/shotgun certificates ensuring continuity of support and compliance with Force and legislative standards for the firearms licensing process and handle all correspondence in relation to those cases.

Main Responsibilities

• Process and manage all incoming and outgoing correspondence, ensuring timely handling of post, applications, and routine enquiries.
• Update, analyse and interrogate Force IT records and intelligence systems in line with Force policy, Management of Police Information (MoPI), and national guidelines.
• Process all grant and renewal applications for firearm and shotgun certificates, including updating NFLMS with application details, photographs and fees, and preparing and dispatching renewal reminders, forms and associated documentation.
• Complete all necessary criminal and intelligence checks using Force databases (including Athena and PNC) to support the assessment and progression of applications.
• Make an initial assessment of threat, harm and vulnerability, grading each incident in accordance with current guidelines and Force procedures.
• Conduct enquiries and obtain statements by telephone where appropriate to support decision-making and case progression.
• Undertake any other duties appropriate to the nature, level of responsibility and grading of the post, as required.

Person Specification Experience

• Previous experience of administration processes
• Experience of gathering and collating information using appropriate questioning techniques and creating and maintaining accurate records
• Experience as working as part of a team in a customer service environment, managing a high and varied work load

Key Skills

• Proven ability to communicate both orally and in written form with a wide range of people
• Competent in the use of IT, including Microsoft packages
• Proven ability to work under pressure towards deadlines
• Ability to read and understand complex instructions

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.