case administrator (AO)

Case Admin (AO)

Location: LA1 5NU (you must live close by to this location)

• Pay: £12.71 per hour
• Start: End of Dec / beginning of Jan

If you're organised, level-headed under pressure, and you enjoy supporting people through clear, efficient admin processes, this is a great opportunity to make a real difference. Our Client is hiring for a reputed client in a busy probation environment, offering full-time, office-based work across Monday to Friday, 9am-5pm.

What you'll be doing:

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes

What you'll bring:

• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour-while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required

Ready to bring your admin expertise and calm, caring approach to a team that values efficiency and respect?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.