Case Administrator

Case Administrator
Location: Chorley (Onsite)

If you're an organised, people-focused administrator who thrives on accurate processes and clear communication, this could be the role where your skills truly make a difference. Our Client is hiring for a reputed client within the Probation Office in Chorley-supporting people on probation and victims through efficient, well-managed case administration.

What you'll be doing:

• Set up and maintain accurate people on probation and victim information on approved databases
• Support the administration of referrals and coordination between offender management, victims, interventions, service providers and external agencies to help improve outcomes and reduce re-offending
• Prepare, maintain and collate case records, files and management information to required standards and within timescales
• Receive and distribute communications appropriately (telephone, paper, and email)
• Provide cover for reception and telephone enquiry support
• Act as a single point of contact within the unit for specialist area work, as required
• Deal fairly and effectively with a range of people on probation, including those who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking appropriate support when needed
• Make practical arrangements to help deliver the Sentence Plan (e.g., appointments and directions)
• Carry out enforcement administration as required
• Issue petty cash/vouchers/warrants for travel costs when needed and keep suitable records in line with local procedures
• Organise the availability of equipment, materials and facilities for case-related activities; report faults and arrange replacements/repairs as agreed
• Support meetings as required (agenda, notes/minutes and action points)
• Ensure work is carried out in line with Health and Safety policies, including required equipment testing
• Provide cover within the unit and support other units within the LDU and Division as appropriate
• Carry out safeguarding children duties in line with statutory responsibilities and agency policies
• Reinforce pro-social behaviour and challenge anti-social behaviour and attitudes, consistently and appropriately

What you'll bring:

• Strong communication skills (verbal and written), with the confidence to speak with a wide range of individuals
• Ability to work on your own initiative and manage tasks with accuracy and pace
• Confidence using databases, along with good keyboard and IT skills
• Solid MS Office Word skills, plus basic Excel capability
• Basic numeric skills
• A commitment to equality and inclusion, and an understanding of how it connects to the work you do
• The ability to fulfil spoken aspects of the role confidently through the medium of English

Additional information:

• Full-time, fully office based: Mon-Fri, 9am-5pm (37 hours per week)
• Pay rate: £12.71
• Level of clearance required: HMPPS vetting (subject to security and identity checks prior to starting)
• Onsite Parking

The assignment runs until 18/04/27 with the possibility of extending

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.