Case Administrator

Job Title: Case Administrator - Probation Service (Band 2)

Location: Cardiff

Salary: £12.71

Hours: 37 hours per week with core hours including evenings and weekends as per business needs

Employment type: TEMP - 3 months

About the role

Our client, a reputable organisation within the Probation Service, is hiring a dedicated and professional Case Administrator to join their team in Cardiff. This vital administrative role supports operational teams within the Probation Service Directorate, ensuring smooth day to day functions and excellent service delivery.

Responsibilities

• Serve as the first point of contact for visitors, probationers, callers, greeting them professionally face to face and via phone/email.
• Manage visitor logs, issue passes, and coordinate security protocols to maintain a safe environment.
• Handle all building logistics, including mail, supplies, meeting room bookings and event support.
• Support security and safety procedures, act as key holder, monitor CCTV, test alarms, and assist with evacuation procedures.
• Manage petty cash, travel warrants, and transportation of funds between sites.
• Assist with case administration by updating files, producing documentation and maintaining confidential records.
• Log building faults, elevate issues, and support maintenance and repairs.
• Provide support during periods of absence for team members, including safeguarding and risk assessments when trained.

Required qualifications and experience

• Proven ICT skills across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organisational skills with attention to detail.
• Ability to work collaboratively and adapt to changing priorities.
• Experience working in criminal justice or high pressure environments.
• Customer relations experience.
• Knowledge of health and safety procedures within a workplace.
• GCSEs (or equivalent) including Maths and English.
• IT qualification such as ECDL/CLAIT or comparable work experience demonstrating similar competency.

Additional information

• All candidates will undergo security and identity checks before starting.
• External candidates will be on a 6 month probation period; internal candidates may also be subject to probation if not already completed.
• Candidates must declare membership of any groups or organisations considered racist by HMPPS.

Diversity and inclusion

• Brook Street proudly supports the Armed Forces Covenant and guarantees interview to veterans or spouses/partners of military personnel who meet all essential criteria.
• As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview to disabled candidates via a PSR Sourcer.

How to apply

Join our client's team and contribute to a vital service that supports community safety and rehabilitation. If you are organised, discreet, and eager to make a difference, we encourage you to apply today!

Please note: Core hours include evenings and weekends, with training provided for all responsibilities.