Cargo Customer Service

Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area.

Role:-

Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations.

RESPONSIBILITIES:-

• Manage complete end-to-end booking process.

• Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices.

• Keeping in-house and airline system up to date, including full data capture.

• Oversee Pre Bookings.

• Acting as main contact through both customer calls and emails

• Deal with pricing enquires and rates.

• Managing capacity control and priorities.

• Responding to request for tracking information & post flights.

• Dealing with customer complaints and service issues.

• Provide booking list to GHAs and pre-alert outstations.

• Oversee trucking to ensure smooth transit.

SKILLS & EXPERIENCE:-

• Ideally candidate should have Airline, GSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organization

Working hours are; Monday to Friday 9am - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.