Care Navigator (Medical Receptionist)

Job Title

Care Navigator

Responsible to

Support Manager

Job Purpose

To ensure the Reception areas in our Practice run smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Duties and Responsibilities

1. Care Navigating patients to the right clinician when booking appointments.
2. Dealing with queries from pharmacies, Secondary Care (e.g. Sheffield Teaching Hospitals) and other external private healthcare providers.
3. Communicating results to patients.
4. Ambulance transport bookings including blue light ambulances.
5. Home visit requests.
6. Dealing with general enquiries, and patient feedback.
7. Contacting patients and other NHS staff.
8. Taking new patient registration forms and checking they are accurately completed.
9. Greet and direct patients and visitors.
10. Monitor Reception and Waiting Room areas including making patients aware of clinic updates.
11. Making appointments for patients and directing to them to the right clinician for the appropriate medical need.
12. Opening and dating post and distributing to the right staff team.
13. Ensure outstanding queries are explained and passed to the appropriate staff team, as required.
14. Respond to needs of Clinical Team during opening hours of the Practice.
15. Processing patient requests for online services and subject access forms.
16. Collect payments from patients for non-NHS services.
17. Accepting samples from patients and making sure adequately labelled.

Prescriptions

1. Processing patient repeat and one-off prescriptions.
2. Resolving prescription queries.

General

1. Be responsible for the opening and closing of the building in the morning and evening, including arming and disarming the alarm system.
2. Input and extract information from the Practice's software systems.
3. Always observe health and safety guidelines.
4. General housekeeping in staff and patient areas.
5. Admin duties to include processing tasks, AccuRx system, allocation of blood tests to GP's and processing the acute and medication review list.
6. Task allocation by Support Manager or one of our Reception Supervisors.