Care Coordinator

Overview

We're Hiring: Care Coordinator (Care Operations) Location: Horwich, Bolton (with regional travel across the North West) Hours: 35 per week (Mon-Fri, 9:00-5:00) Holiday Entitlement: 30 days annual leave (including bank holidays) On Call: 1 weekend per month No Visa sponsorship, you must have FULL RIGHT TO WORK STATUS IN THE UK Are you a master of organisation?

A calm, collected human who can smile politely through a last minute cancellation, a clinical training query, and a family phone call, all before lunchtime?

We provide practical care to families with children who have complex health needs and we need a Care Coordinator who can keep our operations running smoothly, efficiently, and with a healthy sense of humour.

Why You'll Love Working With Us

• Make a real difference to families across the North West
• Work in our brand-new Horwich HQ (with free parking)
• 30 days holiday including bank holidays
• Blue Light Card, Hospital Saturday Fund, and 24/7 counselling
• Professional development-we love developing our leaders
• A genuinely passionate, warm, slightly quirky team who believe in what they do

The Role (AKA: What You'll Be Brilliant At)

You'll be the operational backbone of our care service, planning, organising, scheduling, and smoothing out all the little bumps in the road so our Care Team can deliver exceptional support to families.

• Allocate staff and launch new care packages (standard within 14 days, complex within 30)
• Build weekly rotas with 95% coverage
• Work with Team Leaders and Senior Carers to keep day to day operations stable
• Coordinate training, ensure quality compliance, and maintain spotless documentation
• Be the operational point of contact for families
• Work closely with our Head of Care
• Handle on call duties (1 weekend per month)

Essential Criteria

• Qualifications: Level 5 Leadership and Management in Health & Social Care or equivalent experience
• Experience: 1+ years leadership experience in health or social care; proven experience in care package management, rota planning, and staff coordination; experience working with domiciliary complex health care; demonstrated experience supervising staff, supporting well being, and managing escalations; strong track record in reporting and documentation; ability to work with commissioning teams/local authorities (highly advantageous)
• Skills: Strong leadership and confident decision maker; excellent verbal & written communication; brilliant organisation and planning skills; solid understanding of regulatory requirements and risk management; competent with digital tools, care systems, spreadsheets & reporting software; ability to travel across the North West; ability to prioritise, delegate, and stay calm under pressure
• Personal Attributes: Passionate about our mission; resilient; high integrity and transparency; empathetic and supportive towards staff & families; proactive, solutions focused, and unflappable when things get busier than expected; flexible within your 35 hour framework
• Driving Licence: Essential because you'll travel to families and team members across the region

On Call Requirement

One weekend per month, on a rolling rota.

How to Apply

Send your CV and a short cover letter showing: your operational experience; your biggest rota or service delivery achievement; evidence of managing complex care operationally; why you are perfect for our team and this role. We look forward to meeting the next superstar that joins our mission.

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