Cardiology Booker

Cardiology Booker

Closing date: 30 April 2026.

Job Responsibilities

• Manage and oversee the efficient day to day running of the Cardiac Assessment Unit reception area.
• Organise and maintain the patient appointment systems within the unit.
• Manage Cardiac Assessment Unit diaries and clinic schedules.
• Monitor patient wait times and escalated potential delays or issues to appropriate personnel.
• Coordinate and manage appointment systems for 24 hour tapes, Cardiac Memo, and Ambulatory Blood Pressure (ABP) monitors.
• Answer and respond to telephone calls and voicemail messages in a timely and professional manner.
• Act as the first point of contact for patients and visitors attending the Cardiac Assessment Unit.
• Greet and book patients attending clinics or diagnostic tests using Alex Health and CRIS systems.
• Direct patients to the appropriate waiting areas for clinics or diagnostic procedures.
• Process and follow up on patients who do not attend appointments (DNA).
• Collect, receive, sort, distribute, and frank post daily.
• Cash up clinics in accordance with Trust procedures.
• Liaise with transport providers regarding patient transport arrangements.
• Address and manage communication issues involving patients and relatives.
• Implement service changes as required to meet service demands.
• Receive, process, and appropriately escalated complaints from patients, relatives, and reception staff to the Assistant Service Manager.
• Assess and determine which queries require immediate escalation and which can be managed within the role.
• Recognise when patients require input from clinical staff and escalated accordingly.
• Escalate situations that fall outside Trust policies, agreed procedures, or nationally agreed terms and conditions.
• Maintain patient confidentiality at all times, particularly when communicating with relatives.
• Remain calm and professional under pressure.
• Effectively prioritise workload in a busy clinical environment.
• Respond appropriately and sensitively to patient complaints.
• Monitor and ensure compliance with waiting list targets.
• Manage transport related issues that may impact clinic flow.
• Work within a busy, demanding, and sometimes high pressure environment.
• Ensure all administrative tasks are completed within required timeframes.

Qualifications

• Educated to GCSE level 2 standard in English and Maths or equivalent experience.
• NVQ3 level or equivalent administration experience.
• ECDL or equivalent experience.

Experience

• Previous recent clerical experience.
• Experience in handling confidential and sensitive data.
• Experience and/or knowledge of using ALEX HEALTH and CRIS.
• Previous experience of working in a team.
• Experience of booking patients in line with National and Trust waiting time standards.
• Experience and/or knowledge of at least one electronic booking system currently used by the Trust.
• Previous experience within an admission function department in the NHS.

Benefits

• Development opportunities.
• Flexible working.
• Strong focus on wellbeing.

Employment Details

Employer: The Princess Alexandra Hospital NHS Trust.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Equality and Diversity

The Princess Alexandra Hospital NHS Trust is a Disability Confident and equal opportunities employer. Applicants from all backgrounds and experiences are welcome.