Capabilities and Controls Manager

Responsibilities

• Manage high-profile, cross-cutting initiatives that improve how Authorisations operates, from identifying problems and analysing evidence through to delivery, implementation and measuring impact
• Shape and improve key processes, using quality assurance findings, operational data, risk insight and stakeholder feedback to ensure effective and well-controlled ways of working
• Use data, assurance outcomes and regulatory knowledge to identify themes, question assumptions, drive improvement activity and ensure actions deliver meaningful results
• Develop clear reporting, management information and governance frameworks that enable senior leaders to understand risks, issues, priorities, decisions and progress at a glance
• Oversee the implementation of the Authorisations capabilities framework, ensuring training, guidance and expectations support both current performance and future organisational needs
• Support the practical use of AI, automation and external best practice, assessing opportunities and risks whilst delivering improvements that enhance efficiency and effectiveness
• Oversee operational change across Authorisations, ensuring new requirements are understood, embedded into processes and adopted across day-to-day activities
• Build strong relationships across teams and stakeholders, setting clear priorities, developing capability, improving resilience and holding delivery owners accountable for outcomes and results

Qualifications

• Minimum: Experience of leading complex, cross-cutting delivery in an operational, regulatory, risk, assurance, control, change or improvement environment, with the ability to apply regulatory understanding to practical delivery issues
• Experience of producing written analysis, reporting or governance material for senior stakeholders
• Experience of using evidence, data, assurance findings or risk information to support recommendations, decisions or improvement activity
• Essential: Ability to set direction, coordinate complex work through others, agree priorities, assign ownership, track progress, hold delivery to account and ensure actions address underlying issues
• Strong analytical skills, with the ability to get into the detail, probe evidence, test assumptions, identify themes, apply regulatory understanding, exercise judgement and build clear frameworks for reporting, prioritisation and decision-making
• Ability to turn complex issues into clear reporting for senior audiences, support escalation and decision-making, influence stakeholders, and apply AI, technology or external practice to improve delivery in a controlled and proportionate way

Core Competencies

Demonstrates expertise in managing complex operational and regulatory initiatives, utilizing data and assurance findings to drive improvements and enhance efficiency. Capable of developing governance frameworks and clear reporting for senior stakeholders while fostering strong relationships across teams.