Campus IT Service Desk Analyst - First-Line Support

Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team. You will be the first point of contact for students and staff, handling Windows 10/11 and Microsoft 365 issues, logging requests in Freshservice, and escalating complex problems to specialists as needed.

You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security