Campus & Student Services Coordinator

Campus & Student Services CoordinatorSkip to main content# Careers at GIACampus & Student Services Coordinator page is loaded Campus & Student Services CoordinatorApplylocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: RJob OverviewThe Campus & Student Services Coordinator serves as a key operational and student-facing representative for GIA's London campus and acts as a central point of coordination for student services, campus operations, front-of-house management, facilities coordination, and administrative support. Reporting to the Senior Manager, Admissions and Administration, this role plays an important part in ensuring a professional, welcoming, efficient, and well-managed campus environment that reflects the Institute's standards and values. Based at GIA's new Canary Wharf campus, the role requires a highly organised and proactive individual capable of working independently, exercising sound judgement, managing competing priorities, and building strong working relationships with students, visitors, vendors, building management, contractors, and internal stakeholders. Campus Operations & Front of House Serve as the first point of contact for students, visitors, vendors, and stakeholders attending the campus, ensuring a professional and welcoming experience at all times. Manage the reception and front-of-house function efficiently, handling telephone, email, and in-person enquiries in a timely and professional manner. Ensure professional, efficient, and responsive campus experience for students and visitors. Conduct pre-arranged and ad hoc campus tours and meetings with prospective students and applicants. Coordinate and manage student swipe card access, including issuing, recording, monitoring, and deactivating cards as required. Coordinate incoming and outgoing mail, courier services, and campus deliveries while liaising with building management and service providers. Build and maintain effective working relationships with students, internal departments, building management, vendors, contractors, and external stakeholders. Student Services & Campus Administration Serve as the primary administrative point of contact for student day-to-day operational and administrative queries, escalating issues where appropriate. Support student lifecycle processes including enrolment coordination, registration support, record-keeping, and accurate data entry within Workday and other company systems. In coordination with the Admissions Team, prepare and issue registration confirmation letters for newly enrolled students. Assist with walk-in enquiries from prospective students, providing accurate information regarding GIA programmes and directing enquiries appropriately. Provide basic pastoral signposting and direct students to appropriate internal or external support resources when required. Support continuous improvement of campus administrative and student service processes. Maintain accurate student and administrative records while ensuring confidentiality and compliance with company standards. Facilities & Operational Coordination Act as the primary day-to-day liaison with Canary Wharf building management regarding facilities, maintenance, access, and operational matters. Coordinate contractor and vendor access to the campus while ensuring compliance with building and security protocols. Identify, report, monitor, and coordinate timely resolution of facilities and operational concerns impacting the campus environment. Own the coordination and management of campus office supplies, inventory monitoring, and vendor ordering processes. Exercise sound judgement in prioritising operational matters and escalating issues appropriately. Support the effective day-to-day operation and presentation of the campus environment. Events, Administration & Finance Support Coordinate and support the planning and delivery of campus events including Open Days, graduations, student activities, and career fairs. Assist with invoicing, expense coordination, and basic financial administration tasks using Workday and other internal systems. Perform general clerical and administrative duties including filing, scanning, document management, and records maintenance. Provide administrative and operational support to the wider Admissions and Administration Team as directed. Contribute to operational efficiency initiatives and support ad hoc campus projects as required. Technical Competencies Professional front-of-house manner with a polished, confident, and approachable style appropriate to a corporate Canary Wharf environment. Strong verbal and written communication skills with the ability to engage effectively with a diverse range of stakeholders. Excellent organisational, coordination, and time-management skills with the ability to prioritise a varied workload in a fast-paced environment. Ability to work independently, exercise sound judgement, and manage competing operational priorities with minimal supervision. Self-motivated, proactive, solution-oriented, and capable of using initiative to resolve operational issues. High attention to detail, particularly regarding data accuracy, student records, and correspondence. Proficient in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint; experience with Workday or similar systems preferred. Ability to maintain confidentiality and exercise discretion at all times. Knowledge of or interest in the jewellery, gemmology, education, or luxury sector is desirable but not essential. Education & Experience Educated to A Level standard or equivalent; relevant professional qualifications are advantageous. Previous experience in student services, campus operations, office coordination, corporate reception, or administrative coordination roles, ideally within an educational or professional services environment. Demonstrated experience working within a client-facing corporate or professional environment. Experience coordinating multiple operational responsibilities and stakeholder groups simultaneously is highly desirable. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.