CAMHS Team Lead Administrator

Gloucestershire Health and Care NHS Foundation Trust

CAMHS Team Lead Administrator

The closing date is 06 October 2025

The Child and Adolescent Mental Health Service (CAMHS) is seeking a motivated and experienced Administrator to take on a leadership role within our administrative team. This position offers an excellent opportunity for someone who wishes to develop their skills in supervisory management while playing a key role in supporting the delivery of high-quality mental health services to children and young people.

As the Admin Lead, you will be responsible for managing a team of administrative staff, providing guidance, support, and oversight to ensure the smooth running of the service. You will take ownership of team workload management, monitor performance, and contribute to staff development through coaching and mentoring.

You will develop a thorough understanding of CAMHS processes, particularly the referral-to-treatment pathway, ensuring that all administrative activities align with service standards, compliance requirements, and operational objectives. This includes overseeing appointment scheduling, correspondence management, data recording, and reporting tasks.

By leading by example and fostering a supportive and productive team environment, you will play a key role in maintaining the efficiency, effectiveness, and professionalism of the CAMHS administrative function. Please note: Secondments will be considered, but applicants must seek their manager's approval before applying.

Main duties of the job

• Lead a team of administrators, ensuring a comprehensive, consistent and efficient administrative service.
• Develop a thorough understanding of processes relating to referrals and treatment pathways for Children & Young People.
• Review service provision with clinical colleagues to ensure the administrative function supports proactive patient management along the pathway and within Local and National Access Targets.
• Promote best practice standards by developing, implementing and advising staff on administrative principles and processes to facilitate efficiency and quality of service.
• Provide flexible support across the service as needed to ensure clinical services are delivered efficiently and that children, young people and families receive a seamless and timely service.
• Maintain confidentiality at all times.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

Detailed job description and main responsibilities include: Key responsibilities -
• Manage and lead the team of Administrators, assigning and overseeing tasks and improving administrative processes using digital solutions.
• Collaborate with various departments to ensure smooth operations.
• Prepare and manage reports and databases.
• Identify and implement quality improvement initiatives.
• Work independently and as part of a team, using your initiative to solve problems.
• Ensure that clinical services are delivered efficiently and that patients and families receive a seamless service.

Qualifications & Experience

• NVQ Level 3 Administration or equivalent experience
• GCSEs
• Experience of managing a team

Skills

• Excellent communication skills for negotiating, problem solving and managing expectations of service users
• Ability to problem-solve and prioritise to meet deadlines
• Experience with data management and reporting
• Experience within healthcare or mental health administration
• Previous supervisory or team lead experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Gloucestershire Health and Care NHS Foundation Trust