CAMHS Senior Administrator - River Team
Posted 2 hours 14 minutes ago by NHS
The closing date is 02 March 2026
This post requires someone with knowledge and experience of working in a busy and varied environment and feels at ease working with clinical staff and children, parents and visitors attending the clinics. The post-holder will have the ability to be adaptable, initiate changes and to have a flexible and unflappable approach. The post holder should offer a strong contribution towards maintaining high standards of our service.
We are looking for a person able to provide comprehensive administrative support to a multi-disciplinary team. You would be the first point of contact for families/carers and other members of the service user's network. You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be required to collate data and produce quarterly reports for the respective service. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
Main duties of the job- Provide a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
- Work alongside the River Team which consists of Consultants, Nurses, CAMHS Practitioners, Art, Drama and Music Therapists.
- Talk telephone calls and monitor all e-mails to the service.
- Manage tasks such as wailing list management, information governance requests and Health and Safety, Fire Warden responsibilities.
- 1) ADMINISTRATIVE
- Provide a professional and confidential administration service, including typing, preparing correspondence, proof reading documents, photocopying, faxing, filing, scanning and dealing with post; have access to team members' Outlook calendars.
- Assist people in a helpful, diplomatic and tactful manner; screen and re-route calls as appropriate. Take clear, concise messages and deal with general enquiries where appropriate.
- Act independently to ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
- Work in an unpredictable pattern, dealing with frequent interruptions.
- Organise the booking of interpreters and translation of correspondence where appropriate.
- Arrange appointments and meetings as required.
- Attend meetings and produce minutes.
- Make travel arrangements for the team when required.
- Order stationery and follow up on orders to ensure delivery and correct receipt of stock for the team.
- Add referrals to the Trust patient database within 24 hours of receipt.
- Trace patient NHS details via the National Tracing System.
- Oversee the administrative/contracting component of the Trust patient database, ensuring details are updated and accurate, whilst adhering to timescales and data protection.
- Monitor and update operational data quality information proactively to ensure targets and standards are met. Assist the team lead in collating data and producing quarterly reports for the service.
- In conjunction with the clinical team, monitor and maintain accurate waiting lists.
- Contribute to the compliance of Health and Safety requirements as requested by management (may be required to become Health and Safety Champion depending on service need).
- Participate in the preparation of PPI events, conferences and projects.
- Manage petty cash when required.
- Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.
- Contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth's population is highly diverse, with 63% describing their ethnicity as other than White British; 23% describing their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% Asian. A third of Lambeth's residents are non UK born, with 40% of those being of wider European origin, 20% of African origin and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in local homes, with Portuguese, Spanish and Somali being the most common.
Lambeth has a child and youth population aged 0 20 of almost 70,000, with over 50% being 0 9 years old.
Qualifications- NVQ 3 in Business Administration or equivalent administrative/secretarial experience.
- GCSEs in Maths and English (A C grade).
- Excellent interpersonal skills.
- Confident telephone manner.
- Excellent copy and audio typing skills (50 wpm or above).
- Accurate grammar, spelling and punctuation.
- Ability to plan, prioritise and multitask.
- Ability to problem solve.
- Ability to work on own initiative.
- Ability to work as part of a team.
- Punctual, reliable and flexible.
- Ability to organise events.
- Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic.
- Experience in a responsible administrative/secretarial role.
- Proven experience of office systems and procedures.
- Experience of minuting meetings.
- Experience of composing correspondence.
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint.
- Awareness of Data Protection and Confidentiality.
- Understanding of Racial Awareness and Diversity.
- Health and Safety awareness.
- Knowledge of NHS in house systems and databases.
- Proficiency in Microsoft Office packages.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£33,094 to £36,195 per annum inclusive of HCAS