Call Handler - Community Referral Hub

We have an exciting opportunity that has arisen in our Community Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. CRH supports the delivery of care to people in their own homes who need urgent community services to align with Hospital Admission Avoidance.

The successful candidate will take calls from HCP'S, Paramedics, GP's, District nurses, Carers and members of the public and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-20:00 and a variety of shifts can be offered to suit candidates and provide flexible working.

Full training will be given for the right candidates - we believe in recruiting based on our values at Wye Valley NHS Trust.

Main duties of the job

The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification Education & Qualifications

• English and Maths GCSE or Equivalent/ Equivalent Experience

Skills, Knowledge & Abilities

• Excellent IT and keyboard skills
• Effective verbal and written communication skills
• Good questioning and information gathering skills
• Good telephone manner and customer care skills

Experience

• Previous experience of working with the public sector
• Previous clerical inputting, filing, data experience including data retrieval and photocopying
• To be familiar with electronic data management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.