Call Centre Manager. Job in London LilyLifestyle Jobs

Posted 2 hours 53 minutes ago by United Cerebral Palsy of Georgia

Permanent
Not Specified
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
Call Centre Manager

Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)

About Cardo Group

Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.

The Role

We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.

Key Responsibilities
  • Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
  • Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
  • Handle and resolve escalated complaints efficiently and professionally
  • Drive improvements in resident engagement and satisfaction
  • Monitor call quality, provide coaching, and implement continuous improvement strategies
  • Produce performance reports and identify trends to inform service improvements
  • Collaborate with internal teams to ensure a seamless customer experience
About You
  • Proven experience in a call centre or customer service management role
  • Strong background in handling complaints and resolving complex customer issues
  • Excellent leadership and team development skills
  • Passion for delivering high-quality customer service and resident engagement
  • Strong organisational and problem-solving abilities
  • Comfortable working in a fast-paced environment
What We Offer
  • Competitive salary up to £45,000
  • Opportunity to lead a close-knit, supportive team
  • A role where you can make a real impact on customer experience
  • Career development within a growing organisation
How to Apply

If you re a driven leader with a passion for customer service and team development, we d love to hear from you.