Call Centre Agent

Multitask Personnel is thrilled to partner with a top-tier utilities provider, within the smart metering industry. They are looking for a number Contact Hub Advisor to work in their outbound call centre team in Doncaster on a temp to perm basis

This is a fantastic opportunity to join an innovative company that values employee growth, offering comprehensive training, continuous support, and excellent career progression

Position Overview

As a Contact Hub Advisor you'll play a vital role in engaging domestic customers and through quality conversations-via outbound calls, on a dialler system to secure bookings for Smart Meter Installations and upgrades to their current utility meters

Key Responsibilities

• Using a blended outbound dialler to engage customers, have meaningful conversations, and address objections to secure smart meter installation bookings
• Handling inbound calls to answer customer queries and secure additional bookings.
• Understanding specific customer needs to ensure complete booking processes.
• Re engaging with customers to reschedule bookings when initial appointments cannot proceed.
• Engaging in regular coaching sessions with your Team Leader to improve performance, customer experience, and personal contributions to company goals.
• Collaborating with Contact Centre colleagues and broader teams to strengthen relationships and share best practices.
• Taking a solution focused approach to company procedures and compliance while identifying opportunities for continuous improvement.

The ideal candidate

• Experience in a fast paced, target driven, customer focused environment.
• Previous call centre/sales/customer service experience preferred.
• Ability to overcome and handle objections.
• Computer literacy is essential.
• Strong communication skills, both verbal and written.
• Ability to thrive in a high performing team.
• Proven ability to meet objectives and targets under pressure.
• Problem solving mindset with a natural ability to address and resolve issues.

Working hours

You will be contracted to work 40 hours between the hours of 8am and 8pm Monday to Friday with occasional Saturday work.

Pay Rate

Pay rate is £13.45 per hour and is paid weekly whilst working through the agency plus a monthly bonus based on KPI performance linked to productivity & quality, circa £3k per year.