Cafe Supervisor

Café Supervisor

40 hours per week, 5 days of 7, weekends included.

We're looking for a dedicated Café Supervisor to join our dynamic teams across two iconic Bristol venues: City Hall and Library.

Key responsibilities

• Team Leadership: Supervising staff during shifts, delegating tasks, and providing guidance and support.
• Customer Service: Ensuring excellent customer experiences by handling queries, complaints, and feedback professionally.
• Operational Oversight: Managing stock levels, placing orders, and ensuring the café is clean, safe, and well-presented.
• Training & Development: Supporting onboarding and training of new team members, especially in service standards and product knowledge.
• Cash Handling: Overseeing till operations, reconciling cash, and ensuring financial accuracy.
• Compliance: Ensuring health & safety, food hygiene, and company policies are followed at all times.

What We're Looking For

• Previous experience in a café, hospitality, or retail environment.
• Strong communication and leadership skills.
• Ability to multitask and stay calm under pressure.
• Basic knowledge of food safety and hygiene standards.
• A proactive and positive attitude.

What We Offer

• A supportive and inclusive team environment.
• Opportunities for training and career progression.
• Staff meals on shift and employee discounts.
• The chance to work in some of Bristol's most vibrant and historic venues.

Benefits Package

• Free meals.
• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.
• Digital GP and wider healthcare benefits.
• Exclusive travel discounts with TUI, Expedia, and many more.
• Discounts on food shop with Tesco, Sainsbury's, Morrisons and many more.
• Up to 44% off cinema tickets.
• Cash rewards on spend.
• Wellness, mindfulness and exercise classes.
• Share discounts and offers with friends and families.