Cafe Manager

The Cafe Manager will support the General Manager in overseeing the daily operations of the store, with a focus on the daytime up to 4pm. Delivering exceptional customer service and ensuring consistent, high-quality standards. This role requires a hands on leader who can support staff, optimise processes, and maintain a positive and productive work environment.

Key Responsibilities

• Operations Management: Assist with daily floor, counter and kitchen operations; ensure compliance with health and safety regulations, food safety standards and company policies; support licensing compliance and team awareness; take ownership of inventory management, ordering and supplier coordination.
• Staff Management: Train, guide and supervise front of house staff; foster a positive work environment through teamwork, motivation and professional development; conduct regular staff meetings and 1:1s to communicate updates, feedback and company goals.
• Customer Service: Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally; monitor and respond to customer feedback; assist in reviewing sales reports and financial data to identify trends and opportunities; help develop and support strategies to increase sales and profitability.
• Marketing and Community Engagement: Collaborate with the owner and General Manager to promote the store through various channels; support in store promotions and special events; maintain Instagram stories and in house advertising.
• Quality Control: Ensure all food and beverages served meet Curio's high quality standards; support rollout and creation of new menu items, specials and seasonal offerings, including relevant team training; maintain the store's aesthetic, cleanliness and atmosphere to create a welcoming environment.

Requirements

• Proven experience as a Supervisor or Assistant Manager within the hospitality industry.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of food safety regulations and health standards.
• Ability to work in a fast paced environment and handle high pressure situations.
• A passion for quality food and outstanding customer service.

Screening Questions

• How many hours are you available to work each week? (hrs, hrs, hrs)
• When are you available to start? (Please specify date)
• Please tell us why you would like to join the Curio team?