Butler

Job Overview

We are looking for a Butler to join our team at Starwood Hotels, responsible for delivering exceptional, highly personalized service throughout guests' stays. The role centers on anticipation, personalization, and creating seamless, meaningful experiences while collaborating with housekeeping, concierge, food & beverage, and spa teams.

Responsibilities

• Provide exceptional, highly personalized service to guests.
• Act as a dedicated point of contact throughout each guest's stay.
• Anticipate and personalize guest needs, including in-room touches and curated moments.
• Coordinate with housekeeping, concierge, food & beverage, and spa teams to ensure seamless guest journeys.
• Manage guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
• Handle guest concerns calmly and professionally.
• Maintain discretion and integrity when handling guest information.
• Work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Passionate about delivering exceptional, personalized service in a luxury environment.
• Previous experience in a luxury hotel, private residence, or butler service role preferred.
• Strong communication skills with a warm, professional, and discreet approach.
• Highly detail-oriented and proactive in anticipating needs.
• Strong organizational and multitasking skills.
• Ability to collaborate across departments to ensure seamless service delivery.
• Solution-oriented, handling guest concerns calmly and professionally.
• Flexible availability for shifts, including evenings, weekends, and holidays.

Benefits

• Designed by Nature work environment.
• Health & Wellness programs including Competitive Vision and EAP program.
• Retirement planning options.
• Paid personal days.
• Global career advancement opportunities.
• SH University development and certifications via an online learning platform.
• Team Member Recognition program rewards.

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non discrimination on any protected basis covered under applicable law.