Business Transformation Enablement Officer

Business Transformation Enablement Officer

Tralee Shared Services Office

Description

As part of our growing Business Transformation Team here at TLI Group, we are currently recruiting for a Business Transformation Enablement Officer.

The successful candidate will be based in Tralee.

The Business Transformation Enablement Officer will support the adoption and business impact of TLI Group's transformation portfolio. The role works directly with internal customers across functions to understand operational needs, coordinate readiness, build confidence and turn agreed solutions into practical, embedded ways of working.

Package:
Competitive rates of pay.
23 days of annual leave.
Opportunity to progress your career within a growing company.
Voluntary Pension is available on completion of probation.
Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support &Employee Assistance Programme.
Health Insurance Discount.
Life Assurance Payment.
Participate in our monthly HSQE & Driving Performance Awards.
Employee Referral Scheme.
Standard industry training provided

TLI Group are an equal opportunity employer.

Key Responsibilities

• Internal customer enablement
• Build trusted working relationships with internal customers across Operations, Finance, Fleet, Commercial, IT, Shared Services and other business areas.
• Gather and document feedback on how proposed changes may affect day-to-day work, local processes, users and service outcomes.
• Support the translation of project objectives into clear, practical actions for managers, subject matter experts and end users.
• Provide hands on support through implementation, helping users navigate new processes, systems and responsibilities.
• Adoption, readiness and sustained change
• Support readiness assessment, by gathering stakeholders, processes, data and operational information and highlighting identified gaps
• Support the development and delivery of agreed proportionate enablement interventions, including briefings, user guidance, drop in support, targeted communications and reinforcement activity.
• Monitor usage, user confidence, recurring questions and workarounds to identify where adoption is at risk.
• Support post go live stabilisation and embed ownership into business as usual teams
• Delivery acceleration and barrier removal
• Actively identify and log bottlenecks, unclear decisions, missing information, cross functional dependencies and local constraints that are slowing progress.
• Support the coordination of the right stakeholders together to resolve issues, confirm actions and maintain momentum.
• Track agreed critical business inputs, decisions and readiness actions, escalating where timely resolution is not achieved.
• Use fact based progress information to focus attention on the interventions that will best accelerate delivery and business value.
• Business process and solution enablement
• Work with process owners and users to understand current pain points and validate that proposed future state processes are workable.
• Support requirements clarification, user acceptance testing, data validation, issue triage and implementation readiness from the business user perspective in line with agreed project plans.
• Support teams adopt standard processes while identifying where operating realities require further design decisions.
• Capture lessons and identify practical continuous improvement opportunities after launch.
• Communication, facilitation and capability building
• Facilitate focused working sessions, demonstrations, feedback forums and problem solving conversations with internal customers.
• Create concise communications, FAQs, process guides and role based enablement materials in partnership with project and subject matter leads.
• Provide guidance and practical support to users and local change contacts so they can support colleagues and sustain new ways of working.
• Adapt messages and support to different audiences, levels of digital confidence and operational contexts.
• Insight, governance and value visibility
• Maintain a clear view of adoption risks, readiness gaps, stakeholder sentiment, recurring issues and business outcomes for assigned initiatives.
• Provide concise, evidence based updates and recommendations to project leadership and sponsors.
• Contribute to a single source of truth for decisions, actions, benefits, adoption and outstanding interventions.
• Support benefit realisation by checking that intended improvements are being experienced by internal customers.

Qualifications & Skills

• Experience in business enablement, change support, operational improvement, customer success, business analysis or transformation delivery.
• Ability to build trust with internal customers and understand processes from the user and operational perspective.
• Strong facilitation, communication and coaching skills, with confidence turning complex changes into practical actions.
• Proactive problem solving and persistence in removing barriers, closing gaps and maintaining momentum.
• Ability to support readiness, adoption, testing, feedback and post implementation stabilisation across multiple initiatives.
• Good judgement on when to resolve directly, convene stakeholders, recommend an intervention or elevate.
• Ability to use evidence and user insight to produce concise, decision oriented updates.
• Proficiency in Microsoft 365, particularly Excel, PowerPoint, Teams and SharePoint.
• Qualification or development in change management, business analysis, continuous improvement, project delivery or a related discipline.
• Experience supporting enterprise systems, ERP, finance, fleet, operations or shared services change.
• Understanding of change impact assessment, stakeholder analysis, adoption measurement and benefit realisation.
• Experience facilitating process discovery, user acceptance testing, training or improvement workshops.
• Familiarity with Prosci/ADKAR, Lean, Agile, PRINCE2 or equivalent approaches.
• Committed to and actively promoting TLI Group's Company Purpose, Ambition, Values and Business Objectives.
• Positive and flexible approach to varying workloads.
• Professional approach with a proactive continuous improvement mindset.
• Willing to travel nationwide to TLI Group sites and offices if required.