Business Systems Support Specialist

Posted 2 days 17 hours ago by VIQU Ltd

£32,000 - £38,000 Annual
Permanent
Not Specified
Public Sector Jobs
Cheshire, Widnes, United Kingdom, WA8 0
Job Description

Location: Widnes (Hybrid - Mostly Remote Working)
Salary: Up to £38,000 per annum

VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.

Who You'll Be Supporting & About the Role

You'll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you'll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.

Key Responsibilities

  • Monitor and manage business systems incidents, queries, and requests via Service Desk and email

  • Resolve assigned issues, escalate where needed, and communicate effectively with users

  • Conduct routine system housekeeping tasks and checks

  • Carry out system administration, including:

    • User account creation and deactivation

    • Managing access and permissions based on role changes

    • Workflow monitoring and clearance

    • Running consistency checks and access control reviews

  • Support system upgrades and projects by:

    • Assisting with technical and administrative tasks

    • Supporting users during rollouts

    • Participating in system testing and implementation

Key Requirements

Essential:

  • Experience in a business-systems support role

  • Strong understanding of business systems (eg, HR, Payroll)

  • Experience with Agresso (Unit4 ERP/Business World) is essential

  • Proficiency in Microsoft Office (Excel, Outlook, Word)

  • Strong communication, problem-solving, and documentation skills

Desirable:

  • Degree or advanced apprenticeship in IT, Business, or a related field

  • Experience with IT systems implementation

  • Working knowledge of Microsoft SQL