Business Systems Analyst II

London, United Kingdom Posted on 02/03/2026

Location - Hybrid (3 days in a week to office)

Responsibilities

• Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
• Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
• Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide)
• Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
• Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
• Tooling and Process Improvement Support: Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics and propose for prioritization
• Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
• Monitor and report status of enhancement implementation.
• Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates.
• Create and maintain process/training documentation (update WIKI).
• Assist with global process/tooling rollout.

Requirements

• 5 year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system
• Basic project management in system implementations, experience in user acceptance testing (UAT)
• Data analysis skills- using dashboards to analyze data and report to business
• Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals)
• Problem solving skill ; Experience working with cross functional partners

Desired Experience

• Experience in supporting supply chain systems rollouts, implementation and integration experience
• Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides; SOP/training guide drafting
• Master Data Management (MDM)
• Global exposure
• Healthcare contribution and inclusion in company pension scheme
• Work laptop and phone
• 25 days annual leave (pro-rata) plus paid bank holidays
• Expanding workforce with potential for career progression for top performers