Business Support Technician

Overview
Join an exciting, growing and soon to be 'technology first' UK-based organisation's ICT Business Support team, ensuring core business systems are reliable, fit for purpose and continuously improved. You'll act as the link between business users and technical teams-capturing requirements, configuring/developing solutions, and supporting live services.

Key responsibilities

• Support, upgrade and improve internal business applications and services (availability, quality, incident response).
• Gather requirements from stakeholders and translate into clear technical deliverables.
• Configure/develop solutions and coordinate delivery with internal teams and third-party suppliers.
• Build and maintain reporting/BI outputs (Power BI) and support data platforms (SQL).
• Manage/administer SharePoint sites and business system access/configuration.
• Create/configure system interfaces and support integrations (eg, file transfer/API-style services).
• Ensure solutions meet operational and regulatory/compliance needs.
• Occasional UK travel.

Essential experience/skills

• 2+ years in an IT support and/or development environment.
• Requirements gathering + delivery of system improvements/projects end-to-end.
• Strong stakeholder communication; able to explain technical concepts clearly.
• SQL skills (queries; SQL Management Studio).
• Power BI reporting experience.
• Understanding of web/data services (REST/SOAP, JSON/XML) and data migration concepts.

Desirable

• Microsoft Dynamics 365 Business Central/NAV exposure (incl. reporting/server environments).
• SharePoint administration.
• One or more programming/Scripting languages (eg, C#/.NET, Java, VBA; plus general web tech).
• Familiarity with delivery frameworks (Agile, PRINCE2, ITIL).