Business Support Officer

An exciting opportunity has arisen within the Workforce Development Team at the North West Ambulance Service for a Business Support Officer. It is a full-time role on a fixed term basis to provide maternity cover (37.5 hours per week) and is based at Trust Headquarters at Ladybridge Hall, Bolton.

If you consider yourself to be friendly, approachable, creative, energised and driven to make a difference to people, then this role might be just what you are looking for!

The successful post holder will be responsible for providing a high level, professional and confidential support function to the Workforce Development Senior Management Team (SMT). The role will ensure the SMT is fully briefed and prepared for their respective activities to deliver their part of the corporate agenda. It will also support the delivery of responsibilities in respect of the NHS and any relationships or activities participated in across a local, regional, or national footprint.

As a valued member of the Workforce Development Team, you will find this to be a busy, varied, and fun role. Outstanding interpersonal skills with a high degree of discretion and sensitivity will be required to interact with a range of people across all functions of the organisation and outside the Trust.

Main duties of the job

What will I be doing?

As a valued member of the Workforce Development Team, you will find this to be a busy, varied, and fun role. Outstanding interpersonal skills with a high degree of discretion and sensitivity will be required to interact with a range of people across all functions of the organisation and outside the Trust.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non emergency patient transport services for those patients who require non emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person Specification

• Ability to plan and organise work independently to support senior officers workload and achieve deadlines.
• Ability to analyse a wide range of complex information and summarise accordingly.
• Forward looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems.
• Proficient use of MS Word, MS Excel, MS Powerpoint, e mail and internet applications
• Takes initiative and consistently drives for high quality service delivery.
• The ability to act with discretion and understand the need for confidentiality.
• The ability to prioritise and balance a range of competing tasks and deliver within required timescales.
• Excellent communication skills, both written and oral
• Ability to produce accurate, high-quality reports, minutes, presentations, briefings requiring attention to detail at all times.

Qualification and knowledge

• Degree level qualification and/or equivalent experience in business administration.
• Knowledge of information needs at senior management level.
• Knowledge of health economy structures and responsibilities to facilitate effective liaison.

Experience

• Minimum three years working in similar role.
• Experience in preparing reports and action plans.
• Demonstrable experience of dealing with matters of a highly sensitive and confidential nature.
• Proven experience of servicing senior management level meetings and producing minutes to a high standard of accuracy within a short timescale.
• Proven experience in managing office systems.

Values and behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.