Business Support Officer - SEND Access to Resources

• Manage referrals and workflow systems


• Support specialist placement administration


• Manage shared inboxes and respond to enquiries


• Maintain accurate databases and records


• Produce reports and management information


• Support meetings, panels and governance processes


• Process financial documentation and resolve queries


• Work closely with schools, providers, families and internal colleagues


• Support children and young people with SEND in accessing appropriate educational placements and resources

Requirements

• Experience providing administrative or business support


• Confidence using Microsoft Office, particularly Outlook, Word and Excel


• Excellent organisational and communication skills


• Ability to manage competing priorities and deadlines


• Strong attention to detail and accuracy


• Ability to build positive working relationships


• Ability to work independently and as part of a team


• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience


• Strong ICT and administrative skills


• Ability to handle sensitive information confidentially


• Commitment to equality, diversity and excellent customer service


• Ability to attend County Hall for a minimum of 40% of the working week


• Successful applicant required to apply to the Disclosure and Barring Service (DBS) for a disclosure


• Role is not open to international sponsorship

Core Competencies

Demonstrates strong administrative and organizational capabilities, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records and managing sensitive information. Ability to build positive relationships and support children and young people with SEND in educational settings.

Highest-signal resume keywords

• Microsoft Office Proficiency


• Administrative Support Experience


• Strong Organisational Skills


• Attention to Detail


• Customer Service Commitment

Hard Skills

• Database Management


• Report Production


• Financial Documentation Processing


• ICT Skills


• Record Keeping

Soft Skills

• Excellent Communication Skills


• Ability to Manage Competing Priorities


• Team Collaboration


• Independence


• Relationship Building

Certifications & Qualifications

• Disclosure and Barring Service (DBS) Application

Industry Keywords

• SEND


• Educational Placements


• Equality and Diversity


• Governance Processes


• Customer Service

Tools & Technologies

• Microsoft Outlook


• Microsoft Word


• Microsoft Excel