Business Support Officer - Repairs Admin & Clerical -

Business Support Officer - Charnwood Borough Council

Charnwood Borough Council is seeking a Business Support Officer to support the management of damp, mould, and disrepair cases across its housing stock, based at Council Offices, Southfield Road, Loughborough, LE11 2TX.

The role pays £12.71-£16.51 per hour and is available from 6 July 2026.

Responsibilities

• Administer systems and processes to record, track, and resolve damp, mould, and disrepair cases, working alongside on site technical officers, contractors, and the Council's legal services team.
• Raise repairs orders, book appointments, process invoices, assemble performance data, and respond to customer queries and complaints.
• Work with minimal direction, balance competing priorities, and respond quickly to changing situations.

Qualifications & Experience

• Experience in a customer focused role.
• Confidence using various software packages to input data accurately and efficiently.
• Comfortable communicating with customers, colleagues, and contractors by phone and email.
• Ability to work independently and handle competing priorities.

Benefits & Working Conditions

• Excellent, competitive pay rates - paid weekly.
• Supportive management team with approachable, experienced leaders.
• A desirable location with great transport links.
• A stable, well resourced, and encouraging working environment.
• Agile working policy - mixture of home and office based work.