Business Support Manager

Summary About the role A cross functional role supporting procurement and operations for our fresh, frozen, and ambient categories.

You will manage supplier relationships, lead inventory strategies, and drive product performance to ensure high quality standards across our supermarket shelves.

Lead high level negotiations with suppliers worldwide to secure competitive pricing, favorable terms, and exclusive product lines for our fresh and frozen categories.

Oversee stock levels and replenishment strategies for all assigned categories, optimizing turnover rates and minimizing waste through data driven forecasting and warehouse coordination.

Optimize the end to end procurement lifecycle by streamlining purchase order (PO) workflows and inventory routines to minimize lead times and enhance operational efficiency.

Conduct rigorous "sell through" analysis and profitability assessments for all SKUs, utilizing customer feedback and sales data to refine the product mix and pricing strategies.

Implement and monitor strict quality assurance protocols for fresh and frozen goods, ensuring all imported and local products meet UK health standards and our internal "Blue Whale" excellence benchmarks.

Cultivate and maintain long term partnerships with existing vendors while onboarding new strategic partners to ensure a resilient and diversified supply chain.

Language Proficiency: Native or professional fluency in English and Mandarin (Cantonese is a significant advantage).

Industry Experience: 2 years of experience in retail/wholesale, food procurement or category management.

Analytical Skills: Advanced proficiency in Excel/Google Sheets for inventory modeling and sales reporting; strong ability to interpret complex datasets.

Business Acumen: Deep understanding of Asian business etiquette and global logistics, with a proven track record of successful multi national negotiations.

Communication: Exceptional written and verbal communication skills for professional liaison and internal team leadership.

Availability: Willingness to travel internationally for trade shows and supplier site visits as required.